Are you a frequent traveler looking to stay informed on the latest airline regulations? The Department of Transportation (DOT) recently issued a new rule outlining when airlines owe travelers a refund and how they are required to pay. This new rule brings some important changes that could impact your next flight, so it's essential to understand your rights as a passenger.
Under the new rules, airlines in the United States must now refund travelers for significant changes to their flights, baggage delays, and other instances. However, there are some key things to keep in mind when it comes to receiving your money back. Travel + Leisure has broken down the new rules to help you navigate the refund process seamlessly.
So when exactly do airlines need to issue a refund? Passengers are entitled to automatic refunds when their flights are canceled or significantly changed, or if the airline fails to provide an extra service they paid for, such as Wi-Fi, seat selection, or inflight entertainment. However, it's important to note that the refund is only available if you have not accepted alternative transportation or travel credits offered by the airline.
The new rule also defines what constitutes a “significant change,” which includes changes to departure or arrival times, airport locations, the number of connections, class of service, and accommodations for passengers with disabilities. In case of delayed bags, travelers can now claim a refund for the checked bag fee if their luggage is not delivered within a specified timeframe.
How will you receive your refund? Airlines are now required to automatically issue refunds without the need for passengers to request them. Refunds must be processed within specific timelines depending on the payment method used.
One of the significant benefits of this rule change is that airlines can no longer offer travel vouchers with expiration dates as a form of compensation. Instead, refunds must be issued in cash or the original form of payment. Passengers affected by canceled or changed flights must be promptly notified of their right to a refund.
This new rule regarding refunds will go into effect on October 28, so be prepared to exercise your rights as a passenger. Remember that travelers who are unable to travel due to a medical issue related to a serious communicable disease are also entitled to compensation in the form of a travel credit or voucher. Make sure to stay informed and advocate for your rights as a passenger when needed.